Returns & Refunds

Thank you for shopping at GateCraft.co.uk.

If you are not entirely satisfied with your purchase, we are here to help you.

Right to Cancel:

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you acquires, takes physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to returns@gatecraft.co.uk

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Once the right to cancel period has expired we may still accept returns at our discretion, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period. 

Effects of Cancellation.

If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery, if you paid for it, (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make deductions from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you, or the loss in value of any goods supplied if the goods are not in a re-sellable condition, in which case a 25% re-stocking fee will apply.

In any case the Return delivery costs are upon you the buyer.

We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.  

You will have to bear the direct cost of returning the goods.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have purchased Optional Add ons with your Gate, they too must be returned in a resellable condition. same return conditions apply as the main product.

To Return a Product To Us;

Please make sure that the product was received by you in the last 14 days.

Send an email to returns@gatecraft.co.uk

Your email should have the following information so that we can process a return.

• Your name
• Order reference number
• Your Address
• Email address
• Contact number
• Date of purchase
• Date the goods were received by you
• If you originally ordered multiple items, which do you want to return?

When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

At this stage, we will Inform you of the Returns Address, this is where you will Return.

Sending A Return Back To Us;

Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).

If we are arranging the collection on your behalf then the goods must be fully wrapped up with no metal showing, and the agreed cost of the collection will be deducted from your refund amount.

If you are not home when delivery is attempted, the courier will try to find a neighbour to safely leave the goods with or they will leave a card so that you can contact them to re-arrange a suitable delivery date.

MADE TO MEASURE (BESPOKE MEASUREMENTS) ITEMS

Made-to-measure items products are exclusively manufactured upon order placement, whether in standard size or bespoke measurements, constituting a “bespoke order.”

The Company cannot accept any responsibility for any product that you the customer order incorrectly, nor can we restock bespoke products or accept returns for these.

Damaged Or Faulty Items Received By You.

If you received a damaged or faulty product, please notify us immediately for assistance.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: returns@gatecraft.co.uk